Build Stronger Client Relationships & Improved Satisfaction
Want to reduce attrition & create a strong brand with a loyal customer following?
We are your CX experts!
Former Director of Customer Experience with Guardian Protection, Deb Moretti was involved in the formation, development, and daily management of the Customer Experience function for this successful integrator. Now, Deb brings her diverse experience, which also included Sales, Operations and Administration, to provide customized CX programs for MacGuard clients.
“It’s important to think about how your brand is perceived in the eyes of your customers. These opinions are formulated from their personal experiences with every touchpoint they have across various functions within your business.”
Since 2016, customer retention loss has risen 37% due to poor customer service.
89% of companies state excellent customer service plays a large role in retention.
Probability of selling to an existing customer is between 60-70%, while to new customers is only 5%-20%.
Existing customers are 50% more likely to try your new product.
The average American company will lose 23-30% customers each year due to lack of customer loyalty.
44% of businesses focus on customer acquisition, while only 18% on retention.
TOP DETAILS MACGUARD UNCOVERS IN A TYPICAL CUSTOMER SATISFACTION SURVEY
The likelihood a client will stay with your company or LTS Score™
How to better influence your customer’s overall experience
Your customer’s propensity to upgrade equipment & service