DMP Executive Dealer Roundtable
Feb 6, 9:30 a.m.
A Client Satisfaction Survey Case Study
Customer Satisfaction (CSAT) Surveys are used to better understand and measure your customers’ satisfaction levels with a product or service. They also capture the changes in customers’ perceptions over time and help businesses see what their needs are and what issues they struggle with. Every business owner should be interested in their challenges and level of customer satisfaction knowing that after more than one bad experience, 80% of consumers say they would rather do business with a competitor (Zendesk). We’ll explore a Dealer’s recent survey results and findings, and discuss the methodology behind unlocking your clients’ Likelihood to Stay Score… which is a bit like finding gold in your organization!
Kirk MacDowell, President, MacGuard Security Advisors & Steve Kaufer, Owner, Maximum Security