Winner of the 2023 ESX Innovation Award for Dealer Services, Customer Experience!

2023 innovation award winner
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Synergy Conference

Synergy Conference

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The Impact of Customer Service & Customer Retention
Kirk MacDowell will explain how Customer Satisfaction (CSAT) Surveys are used to better understand and measure your customers’ satisfaction levels. Kirk will also show you how changes in customers’ perceptions over time can help you make better business decisions and keep your customers from seeking out your competitors.

Additionally, Kirk will share data on a five-year study on the six trends to watch and how robots, drones, Ethical AI, and predictive and selective intelligence will present opportunities for your company to capitalize on.


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