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Total Tech Summit 2021

356 356 people viewed this event.

November 17-19, 2021 Orlando, FL

Answering the Call of the Customer to Find Wild Success

Reputation, positive word-of-mouth and referrals are important for most businesses but none more than security, where trust is paramount. This was never put more to the test than during the stress and uncertainty of the pandemic. Sure enough, ask most any security systems provider worth their salt what sets them apart from their competition and you’re likely to hear verbatim or to the effect of, our customer service. However, when further pushed to define that, many spout platitudes and struggle to clearly articulate formal practices or empirical evidence supporting that claim.

This essential session crystalizes that picture for dealers and integrators, digging into the components that comprise an airtight feedback loop for commercial and residential customers alike. Best practices and tools to plan, execute, measure and continuously improve will be discussed, as well as the post-COVID new normal.


Pam Petrow
President & CEO
Vector Security

Kirk MacDowell
Founder & CEO
MacGuard Security Advisors, Inc.

Richard Ginsburg
President & CEO
Alert 360
Scott Goldfine
Security Sales & Integration


Date And Time

11.17.2021 to


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